Shipping policy

At SparkFlow, we work with trusted fulfillment partners to deliver your orders safely and efficiently.
1. Order Processing
Orders are typically processed within 1–3 business days.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Delivery times vary depending on your location, product, and shipping method.
The estimated delivery timeframe shown on the product page or at checkout is the best estimate for your order.
Please keep in mind that delivery times may be affected by customs, carrier delays, weather, holidays, or other circumstances outside our control.
3. Tracking Your Order
Once tracking information becomes available, you can use the tracking number provided in your shipping confirmation email to follow your order.
Tracking updates may take a few days to appear after your order has been shipped.
4. International Shipping & Split Deliveries
We may ship orders from different fulfillment locations depending on the product.
As a result, orders containing multiple products may arrive in separate packages.
Customers are responsible for providing a complete and accurate shipping address at checkout.
5. Delayed or Lost Orders
If your order is significantly delayed, lost in transit, or does not arrive within the applicable delivery timeframe, please contact us at support@sparkflowshop.com.
We will investigate the shipment with the carrier and our fulfillment partner and work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.
6. Incorrect Shipping Address
Please carefully check your shipping information before completing your purchase.
If you notice an incorrect address, contact us as soon as possible at support@sparkflowshop.com. We will do our best to update the address before your order is processed or shipped.
Once an order has been shipped, we are unable to change the delivery address.
7. Customs and Import Charges
For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
8. Questions About Your Order
If you have any questions about your shipment, please contact us at support@sparkflowshop.com.
Please include your order number so we can assist you as quickly as possible.
9. Our Promise
We do our best to provide accurate shipping estimates and reliable delivery. If something goes wrong with your shipment, please contact us and we'll work with you to find a fair and appropriate solution.