Refund policy

• At SparkFlow, we want you to feel confident when you shop with us. If something goes wrong with your order, our support team is here to help.
  1. Damaged or Defective Items
  If your item arrives damaged, defective, or does not work as described, please contact us within 30 days of delivery.
  To help us resolve your issue quickly, please provide:
  Your order number
  Clear photos of the item
  A short video showing the issue, when applicable
  Depending on the situation, we may offer a replacement or a full refund. In some cases, you may not need to return the item.
  2. Wrong or Missing Items
  If you receive the wrong product, wrong variant, or an item is missing from your order, please contact us within 30 days of delivery.
  After verification, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.
  3. Lost or Undelivered Orders
  If your order is lost in transit or has not been delivered within the estimated delivery timeframe, please contact us.
  We will work with the carrier and our fulfillment partners to investigate the issue and determine the appropriate resolution, which may include a replacement or refund.
  If tracking shows that an order was delivered but you cannot locate it, we may ask you to provide additional information or documentation from the carrier before processing a refund.
  4. Change of Mind
  You may contact us within 30 days of delivery to request a return if you change your mind about your purchase.
  For change-of-mind returns:
  The item must be unused and in its original condition.
  The item must be in its original packaging.
  The customer is responsible for return shipping costs.
  Original shipping charges are non-refundable where permitted by applicable law.
  Because our products may be fulfilled internationally, return instructions may vary depending on the product and fulfillment location. Please contact us before sending anything back.
  5. Non-Returnable Items
  Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.
  This does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise does not conform to your order.
  6. Refunds
  Once your return or refund request has been reviewed and approved, the refund will be issued to your original payment method.
  Please allow 3–7 business days for your bank or payment provider to process and post the refund to your account.
  The time required for the refund to appear may vary depending on your payment provider.
  7. Order Cancellation
  If you need to cancel or modify an order, please contact us as soon as possible.
  Orders can generally be canceled within 6 hours of placement, provided the order has not yet entered processing.
  Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process will apply.
  8. How to Request a Return or Refund
  To start a return or refund request, please contact our support team:
  Email: support@sparkflowshop.com
  Please include:
  Your order number
  The reason for your request
  Photos or video evidence, when applicable
  Please do not send any product to a return address without receiving authorization and instructions from our support team first.
  9. Our Promise
  Every order matters to us. If your order does not arrive as expected, please contact SparkFlow Support so we have an opportunity to investigate and resolve the issue with you.
  We will work to provide a fair and appropriate resolution based on the circumstances of your order and applicable consumer rights.